FAQ
ORDERS
CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?
CALI HNDSME skincare is currently available on www.calihndsme.com
HOW MUCH IS SHIPPING?
$8.00 flat fee for standard domestic and $10.00 flat fee for express domestic, all states within the USA (free shipping over $50). We currently do not offer international shipping.
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The processing time for orders is approximately 72 hours. After your order has been shipped, delivery time within the United States is usually 7-10 business days. Express shipping arrives within 2-3 business days. Please keep in mind that during holidays and restocks, this time may vary.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Please refer to your shipping confirmation email for order number/tracking number. Email us at info@calihndsme.com if you have any issues.
(Sometimes it can take the carrier 1-2 business days to register your shipment status.)
CAN I CHANGE MY ORDER?
Please contact info@calihndsme.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
CAN I CANCEL MY ORDER?
Unfortunately, we are not able to cancel an order once it has been placed.
CAN I RETURN MY ORDER?
In the unlikely event that a product arrives damaged, the customer must contact customer service (info@calihndsme.com) within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, CALI HNDSME LLC reserves the right to refuse all returns, reshipments and refunds.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept online payments through Visa, Mastercard, American Express, AfterPay, Paypal, Discover, Shop Pay, Apple Pay, and Google Pay. We also accept split payments via Afterpay (4 interest-free installments) !
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Aw man! Please contact info@calihndsme.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Tsk Tsk… Jk (lol). Please be careful when entering your shipping address, CALI HNDSME will not be responsible for orders sent to the incorrect delivery address provided by the customer.
If your order is shipping to an incorrect address, please email us at info@calihndsme.com within 24 hours and we will try our best to accommodate you.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
Product details can be found on the product page but if you have more questions, please free to email us at info@calihndsme.com
PRODUCT/INGREDIENT
WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our formulas are made in the USA, with globally sourced ingredients.
ARE YOUR PRODUCTS NATURAL?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
ARE YOUR PRODUCTS VEGAN?
Yes
DOES CALI HNDSME USE PARABENS OR SULFATES?
CALI HNDSME does not use parabens or sulfates in any of our products.
DO YOU TEST PRODUCTS ON ANIMALS?
CALI HNDSME does not test products on animals. All of our products are cruelty free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
CALI HNDSME uses marine-based ingredients to provide products that effectively clean, restoratively hydrate, and actively protect the health of all skin types. If you have specific concerns, please consult your doctor with the list of ingredients found on the website.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
CAN I ASK A RANDOM/WEIRD QUESTION?
No worries! Nothing is off limits, so ask away. Email us at info@calihndsme.com and you will get a quick, personal reply asap.
HOW ARE CALI HNDSME PRODUCTS DIFFERENT FROM OTHER SKINCARE BRANDS’?
Simply put – our premium ingredient selection and formulas. We felt that men needed an elevated skincare experience that ACTUALLY WORKED. We saw too many brands selling things that weren’t effective nor were they good for our skin. Instead of thinking about what brand we were putting onto our faces, we started thinking about the ingredients that we were putting on our face instead.
CALI HNDSME is helping innovate how guys approach taking care of their outer appearance and how that can positively impact the inner mental health. We want everything about our company and business to inspire men to love their appearance and walk in the most confident versions of themselves. Everyone deserves to be Handsome AF!